Customers who consume any of the ExchUMO features with a third-party PBX will not be migrated to Skype cloud services because they do not support third-party PBX systems. Auto attendant is an admin-driven migration you will need to re-create the existing ExchUMO auto attendant trees in the Cloud Auto Attendant cloud service. Voicemail is primarily a Microsoft-driven migration admin involvement and/or investment might be required for a subset of customers. Microsoft plans to help customers migrate to Phone System services that already support thousands of customers on Skype for Business Online and Microsoft Teams. This article offers a summary of what affected customers should know and do to plan for their business continuity.ĮxchUMO is deployed by customers for voicemail, auto attendant, Call Queue, and fax integration services. In reference to the announcement on February 8, 2019, Microsoft is retiring the Exchange Unified Messaging Online (ExchUMO) service by February 28, 2020. Any remaining auto attendant traffic won't be monitored and might be disrupted at any time. All voicemail accounts have been migrated to Cloud Voicemail service by Microsoft. The Unified Messaging service in Exchange Online is out of support as of February 28, 2020, 5 PM Pacific Time.

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